Gayla Wright is a Sr. Instructional designer with a B.S. and M.S. in Information Systems. Gayla has been involved in instructor-led and eLearning design and development for 20 years. Gayla has been with Ardent for almost one year but has worked for several corporate and consulting firms in learning and development roles. Her focus has been on systems training and call center training design and development mainly for hybrid or eLearning delivery.