On Demand

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The Latest Research and Insights to Unlock Performance Support in Organizations

Technology Strategy for Leaders
Director/Executive , Manager
Come learn about the findings from the speaker’s dissertation research on the adoption of performance support in organizations. The topics that will be discussed include the impetus of implementing performance support, how it was done, how success was measured, the challenges faced, adoption, and the effects of performance support on organizations. We will also explore a change model developed from the common themes found in the study that can help learning professionals get started with performance support.

Application on the Job:

  • Identify key business challenges that performance support can help solve.
  • Apply strategies, lessons learned, and best practices to get started with performance support.
  • Apply a research-based change model to support the adoption of performance support in your organization.

Target Audience: Director/Executive, Manager


Katie Coates, Director of Learning - McKinsey & Company