On Demand

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Taking Your Learning Technology Support to the Next Level

08 Feb 2022
Technology Strategy for Leaders
Interested in how to lead a Fortune 100 company’s LMS team through the process of evolving its LMS support model into a centralized shared service model responsible for supporting multiple learning teams and more than 100,000 global employees using enterprise-wide learning technology? Join this session to learn how the team created buy-in, implemented governance, and launched this centralized shared services model driven by automation and self-service. In addition, the speaker will discuss the good, the bad, and the OMG that helped shape and evolve a small team into a mighty powerhouse.

Application on the Job:

  • Understand the difference between an ad-hoc reactionary support model and a system service support model for learning tech.
  • Identify common roadblocks, friction points, and resistance they may come up against when evolving their learning tech team.
  • Build learning tech service level agreements and governance to support the evolution of their learning tech team.

Target Audience: Manager


Tracie Cantu - Metamorphosis Learning