Systems Training Walk-Throughs: How to Manage the Workload?
Feb 07, 2023
Technology Strategy for Leaders
Enterprise application (SAP, Oracle, Workday, Salesforce, and more) users love the empowerment of the walk-through experience! Instead of referencing a job aid or viewing a simulation, users can launch a walk-through that highlights every button and every field within the live app, step by step, to complete the business process. But these walkthroughs can take a long time to create and maintain, so it’s imperative that you prioritize development to maximize business impact. In this session, we’ll discuss which business processes are best suited for walk throughs and how to create the best experience possible.
Application on the Job 1
Determine which processes are most suited to a walk-through.
Application on the Job 2
Create the best walk-throughs possible for your users.
Application on the Job 3
Ensure your walk-through is part of the change control process so it evolves with your system.